Front Desk Manager

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Job description:

The job involves being the heart and soul of the office, ensuring that clients and visitors get a great first impression of the agency and a great experience when they visit; the Company’s staff have everything they need to do the job properly and the building ‘works’. You’ll need to be confident, energetic and have a lovely smile. You’ll be kept busy, but you’ll have a lot of fun too and work with really great people. Reporting to the Office Manager, tasks and responsibilities will include:

* Front office is manned 5 days a week from 8:30am to 6:30pm (normally this will mean working 8:30am to 5:30pm)
* All visitors are greeted promptly in a professional, positive and courteous manner
* Key clients and frequent visitors are recognised and greeted by name
* The phone is answered promptly and in a friendly but efficient way
* Deliveries are received and goods moved on or put away as soon as possible
* Post is received and promptly delivered round the office
* Bikes and cabs are ordered promptly and correctly
* Post is sent out daily
* Recycling materials are kept tidily and collected regularly
* The front kitchen is kept neat and tidy throughout the day
* The meeting room diaries are properly managed and kept up to date
* Meeting rooms are kept tidy and clean and are prepared in advance
* Catering is organised promptly for meetings – this is typically tea/coffee biscuits, and sandwiches for lunch meetings.
* Stationery stores are kept tidy and clean and stock is replenished as necessary
* Assistance is given to all staff with photocopying and binding documents
* The telephone list is kept up to date and extensions renamed as necessary
* Security grilles are opened and closed at the beginning and end of each day
* The photocopiers and printers are working, with cartridges being replaced and service personnel called out as necessary
* Any other reasonable tasks are undertaken to ensure the smart appearance and proper functioning of the agency.
In this role you will be privy to commercially confidential information, related to prospective clients and to personnel, and therefore absolute discretion is required.

Essential requirments:

* Excellent verbal and written English
* Good, clear communication skills, written and verbal
* Good organisational skills
* Strong interpersonal skills
* Attention to detail
* Ability to multi-task, meet deadlines and re-prioritise
* Confidential
* Evidence of initiative taking
* Open
* Honest
* Lively and enthusiastic
* Pro-active
* Team player, in this culture everyone gets involved to help each other

Additional requirments:

* The perfect person will have experience of some or all of the above responsibilities
* Ideally have worked in a similarly fast-paced and creative environment

About the company:

* The Company is one of the UK’s leading Direct Marketing/Integrated Communications agencies. They pride themselves on being both creatively strong and strategically sharp.
* They boast an enviable client list covering virtually every sector – John Lewis, Waitrose, Citroen, Britannia Building Society, WWF, NSPCC to name but a few.
* Since their inception in 2002, they have won a raft of awards and they have been voted Agency of the Year by both Marketing and Precision Marketing.
* Their Culture is unique. They expect that most candidates can ‘do the job’ but that is not enough. Cultural fit is critical.
* Their culture is driven by belief in creative intelligence, intelligent creative - a creed that demands constant questioning. For them the best work has yet to be done. They are immensely proud of their culture that fosters this approach. Open, honest and challenging – they value intelligent opinions not egos.
* The reward for the successful candidate is simple – the chance to work with over 60 best in class people.
The current intern writes: “This is a one of a kind agency. For an International Business student from the Netherlands like me, it gave me a real taste of the advertising and marketing industry of the UK. The employers and clients are so lovely; they really made me feel welcome. “

Internship placement location:

* Located in central London, a few minutes from Barbican tube station.
* Close to St Paul’s Cathedral, the Barbican, theatres and exhibition halls, and the London Museum.
* Within easy access to all the amenities of the UK's capital city. The facilities and amenities of the City of London are internationally renowned

Remuneration:

Allowance of £800 a month will be provided to assist with accommodation and subsistence costs.